Hold & Cancellation Rules

Effective: 1 August 2026

1. Before dispatch

Request a hold or cancel through Track & Support or harbor@appilyfiftytwo.com while the order still shows as accepted / packing. We confirm by email when the hold succeeds.

2. After courier handoff

Once the packet is with the courier, cancellation converts to a claim or refusal path. Prepaid refunds (if approved) return to the original rail after the packet is recovered or marked undeliverable.

3. Partial lines

If one SKU is short, we may ship available lines and refund or replace the shortfall. You may refuse a partial ship only before the first handoff.

4. Abuse

Repeated frivolous cancellations or COD refusals may lead to prepaid-only checkout for future orders.