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Order status, packing questions, and quality claims — we typically reply within one business day.
Appily Fifty-Two · harbor help bay
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Account & checkout
Sign-up, OTP verification, and cart sync before you order sowing seeds.
01-01 How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
01-02 Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and harbor desk replies reach you. Resend the OTP anytime from Account if it expired.
01-03 Where is my order history?
Sign in and open My orders to view past seed purchases, totals, and dispatch updates synced to your account.
Orders & tracking
Track seed dispatch, raise tickets, and manage cancellations.
02-01 How do I track a seed order?
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
02-02 Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our harbor desk responds during working hours.
02-03 When will I receive confirmation?
An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for moisture-safe foil packing once confirmed.
Seed packets & storage
Viability, moisture-safe packets, and quality claims for every order.
03-01 How are seeds packed for shipping?
Seeds are sealed in moisture-safe foil packets to protect viability during transit. Specialty lines receive extra cushioning where needed.
03-02 What if my order arrives damaged or wrong?
Report quality concerns within 48 hours of delivery with photographs. See our Harbor Packet Pledge for eligibility and claim steps.
03-03 How should I store seeds after delivery?
Keep packets in a cool, dry place away from direct sunlight, and sow within the viability window on the pack label.
Payment & shipping
UPI, COD, prepaid shipping, and delivery coverage across India.
04-01 Which payment methods are accepted?
We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
04-02 Do prepaid orders get free shipping?
Yes — UPI prepaid seed orders include free standard shipping on orders over ₹500. You are redirected to the payment gateway after placing the order.
04-03 Do you deliver across India?
Yes — we deliver nationwide subject to courier serviceability. Review the Dispatch & Delivery Rules for zones and handling details.